Smart Protection:
You can submit a consumer complaint through the Smart Protection and get the approved empowerment letter that generated within 5 minutes in order to resolve your complaint by using these channels:
- Download Dubai Consumer application.
- Smart Protection service in the website.
Dubai Consumer Application:
You can submit a complaint in a tradition way by using the Dubai Consumer application and Consumer Protection employee will contact you within 4 working days.
Website:
You can submit a consumer complaint by filling the complaint form in details and attaching the invoice or contract and other supporting documents. Consumer Protection employee will contact you within 4 working days.
Call Center:
You can submit a consumer complaint by contacting Call Centre on +971 600 545555
