Know Your Rights

Seller's responsibilities
  • Avoid misleading advertising and provide consumers with accurate information about the goods and services
  • Policies regarding refunds, replacement, repair or rework for defective or damaged products and/or incomplete services should be clear
  • Goods and services should be presented with clear information in Arabic and any other language in addition to displaying prices in UAE currency (Dirham)
  • All consumers should be provided with a dated detailed receipt.
  • Sellers of used or repaired goods should label the product condition visibly and clearly
  • Offer products with valid guarantees and warrantees
  • Services providers have to guarantee service quality for a period of time. If services are not carried out with due care, the service must be provided again for free or refunded
  • Ensure that employees knowledge is compatible with the range of products and services offered


Complaints & Suggestions

Call "Ahlan Dubai"

600 54 5555

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