Know Your Rights

Retailer rights and responsibilities
Doing business in Dubai's increasingly competitive and well-informed market presents many challenges for the modern business
Having satisfied consumers who keep returning and who recommend you to others is the key to success.
The links below cover many of the retailer's rights and responsibilities and will answer most of the questions you may have about Consumer Protection.
If you don't find what you are looking for please contact us.
  • Sellers responsibilities
  • Prices, tags and store signs
  • Damaged goods
  • Retail advertising guide
  • How can DED complaint handling process support retailers?
  • Complaint handling guidelines


Complaints & Suggestions

Call "Ahlan Dubai"

600 54 5555

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