Make a formal complaint

Make a formal complaint
Consumer Rights works hard to help consumers and shops and businesses resolve disputes by providing relevant information.
Consumer Rights works hard to help consumers and shops and businesses resolve disputes by providing relevant information. Sometimes a settlement cannot be reached. In this case a formal complaint can be lodged and the department will then act as an informal negotiator. When the department receives the complaint, it will look at it to decide:
 
 
  • What the dispute is about and options for helping to resolve the issue;
  • Whether the law has been broken; or
  • Whether the matter would be better handled by another organisation – in this case the department will refer you to the most appropriate organisation.

Complaints & Suggestions

Call "Ahlan Dubai"

600 54 5555

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